Customer Communication & Account Support
Handle daily communication and business follow-up with international customers, understand their needs, maintain strong customer relationships, and identify potential business opportunities within existing accounts.
Customer Development
Support international business development through trade shows, online platforms, customer resources, and other channels, following up on inquiries and building relationships with prospective customers.
Quotation & Sample Coordination
Prepare quotations based on customer requirements and coordinate with design, sourcing, and sampling teams on product development, sample progress, customer feedback, and revisions.
Order Management
Follow orders from confirmation through shipment, including product details, production progress, packaging requirements, delivery schedules, and relevant export documentation to ensure smooth and timely execution.
Cross-Functional Coordination
Work closely with design, sourcing, production, quality, packaging, and logistics teams to coordinate and resolve issues throughout product development and order execution.
Market & Product Research
Monitor international markets, customer needs, and relevant product trends, and assist in gathering market and competitive information to support new product development and customer proposals.
Experience
1–3 years of experience in international trade, international sales, order coordination, or a related field. Experience in artificial floral, home décor, seasonal products, gifts, or related consumer goods is preferred.
English Proficiency
Good written and spoken English, with the ability to independently handle business correspondence, customer inquiries, and day-to-day communication.
International Trade Skills
Good understanding of international trade procedures, including quotations, sampling, order processing, production follow-up, shipment, and basic export documentation.
Communication & Coordination
Strong communication, coordination, and execution skills, with the ability to manage multiple customers, samples, and orders while working effectively across different teams.
Professional Attributes
Detail-oriented, responsible, and proactive, with a strong sense of customer service, teamwork, and willingness to learn.
Industry Experience
Experience working with customers, retailers, importers, or chain stores in the U.S. or European markets is preferred.
